REFUND POLICY
Feelien Return Policy
Dear Customer
As Feelien we aim to keep customer satisfaction at the highest level. If you are not satisfied with the products you have purchased, you can perform the return and refund transactions within the framework of the following policy.
Return Policy:
When you want to return the products for any reason, the first thing you need to do is to notify us of your return request within 14 days of the unused product by contacting us via Whatsapp.
Size changes are available.
After creating your order, it cannot be returned or exchanged until it is delivered to you.
You can only return unused products. Used products cannot be returned, only exchanged for a different size or a different product.
In case of size mismatch, size change is easily made.
After creating your order, it cannot be returned or exchanged until it is delivered to you.
You can only return unused products. Used products cannot be returned, only exchanged for a different size or a different product.
You can cancel your order within 1 hour after the order is placed.
Returns of products that require hygienic conditions such as cosmetics, underwear, shoes, socks are not accepted.
After notifying us of your return request via instagram, Feelien will get back to you within 2 working days. Return requests sent via mail and instagram cannot be returned, please contact us only via whatsapp.
You must send the product unused in its original packaging. You can send the products back to us with our contracted mng cargo company. The return address will be shared with you following your return request, returns to the wrong address cannot be accepted.
Within 14 days after the products reach us, the return is made by the way you paid.
When we receive your return, the condition of the product will be checked. If it meets the conditions, the return process will be initiated.
Note: Round Trip Shipping Costs and Customs Fees are paid by the Buyer. Only the product price is returned to the buyer. Per product (8 AUD) is deducted with current costs. The shipping fee for returns belongs to the customer. This fee does not apply to orders sent from Turkey
Important: For custom made products, the remaining amount is refunded by calculating the labour and fabric fee.
General Return Conditions
Returns must be made with the original box or packaging.
Returns of products whose original box/packaging is broken, missing, damaged and lost its reusability are not accepted.
Please note We kindly ask you to return your products in accordance with the above-mentioned conditions in order for the return process to be carried out quickly and smoothly.
Do not hesitate to contact our customer service for any questions or assistance. We are always here to provide better service to our valued customers.
